by Sharon Roberts
"I have shared this book with friends in the selling field and am currently making it mandatory reading for every person in our company."
- Tom Atchley, President, Oren Atchley Co. Inc.
"I commend you on your extraordinary insight into this very important topic! I found your book to be entertaining, helpful, and on target."
- Steven B. Wiley, President, The Wiley Group
"You have written an extraordinarily perceptive work on an exceptionally important topic for firms that really want to please customers."
- Bernard Liebowitz, Ph.D., President, Liebowitz & Assoc., PC
"Since I work with, and deal with, so many very capable women, I thought I had overcome whatever bad habits/behaviors I may have picked up over the years. But I caught myself a couple of times already and will obviously have to keep reminding myself about those things that you so correctly pointed out."
Dave Robertson, Regional Sales Manager, Lennox Ind.
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